Welcome to Nolima, where every headband and sash carries a piece of heritage. We want you to cherish your purchase, and if it’s not the perfect fit, our return and exchange policy is here to ensure a seamless experience. Below are all the details you need.
Exchanging with Care
If your accessory doesn’t feel quite right, you can request an exchange within 14 days of delivery. The item must be in its original, unused condition, with all tags and packaging included. We’re happy to help you find a piece that resonates with your style.
Conditions for Declining Returns
We may need to decline a return or exchange if:
- The item shows signs of use, damage, or alteration.
- Original tags or packaging are missing.
- The request is made after the 14-day period.
- The item is from a non-returnable promotion or clearance sale.
Your Return Process
To start a return or exchange, here’s what to do:
Step 1: Email us at [email protected] within 14 days of receiving your order. Include your order number, reason for return/exchange, and your preference for a refund or exchange.
Step 2: Our team will provide a return authorization number and shipping instructions within 24-48 hours.
Step 3: Securely pack the item in its original packaging, ensuring all tags and accessories are included.
Step 4: Send the package to:
- Vietnam: 69 Nguyen Van Cu, Nam Sach, Dong Hoi, Quang Binh 47000, Vietnam
- United States: 430 W Ventura St, Dinuba, CA 93618, United States
Step 5: We’ll inspect the item upon receipt and process your refund or exchange within 3-5 business days.
Refund Details
Approved refunds will be credited to your original payment method. It may take 3-7 business days for the funds to appear, depending on your bank or payment provider. We’ll notify you once the process is complete.
We’re Here for You
Questions about returns or need assistance? Contact us at [email protected]. We’re dedicated to making your Nolima experience as meaningful as our craftsmanship. Thank you for choosing us!